Owner Testimonials
Owner Testimonial ①｜S.I (Tokyo, 60s)
I had long dreamed of Hawaii and purchased a condominium in Honolulu when I retired. However, for us living in Japan, property management and operations on-site were honestly a major source of anxiety. “Questions like “What if problems arise?”” and “”Who will handle guest services locally?”” kept us worried for some time after the purchase.
That’s when we met this management company, and through repeated consultations, their courteous and professional approach gave us confidence, leading us to decide to entrust them with the operations. Once operations actually began, we found they had a comprehensive system in place to handle everything from guest services and reservation management to cleaning and maintenance in a one-stop manner. “We truly feel that “we can trust them completely even when we’re not in Hawaii.””
We are also very satisfied with the revenue aspect. Initially, we thought “”as long as we can cover the maintenance costs,”” but with occupancy rates exceeding expectations and virtually no vacancy periods, we’re earning stable income. The monthly reports are easy to read and transparently share detailed information including revenue status and guest reviews, allowing us to trust them completely.
What makes us happiest is that when we visit Hawaii ourselves during operation periods, we can stay comfortably in a thoroughly cleaned space. Our time in Hawaii has become more special than before, and it has become a precious place of memories for our family.
To not just “”own”” Hawaii real estate but to “”utilize”” it effectively, I believe a trustworthy management partner is essential. I think this is a good company for those considering purchases or those who already own properties and are struggling with management to consult with first.
Owner Testimonial ②｜Y.M (Osaka, 40s)
Our family has always loved visiting Hawaii, and I had long held the dream of “”someday owning my own property there.”” When that dream finally came true and I purchased a condominium in Honolulu, vacation rental operations on-site were completely new to me. I didn’t know where to start and was honestly very anxious.
When I consulted with this management company, they provided very courteous and caring service from the initial inquiry. The representative explained each step clearly and understandably, providing accurate proposals from a marketing perspective, including pricing strategies, how to take eye-catching photos for booking sites, and interior design advice that guests prefer.
After listing the property, bookings far exceeded expectations from the first month, bringing both surprise and relief. Guest reviews have been consistently positive, with comments like “”clean and comfortable”” and “”a lovely room just as shown in the photos,”” and the property’s rating keeps improving. Thanks to this, we now have repeat customers and increasing long-term bookings.
Also, as someone living in Japan, having an environment where I can track operations in real-time is very appreciated. Regular reports via LINE and email allow me to trust them completely without visiting the site, and they handle any issues quickly, so I never feel stressed.
Now I truly feel that the property is being utilized effectively as an asset, and I sincerely think “”I’m glad I bought property in Hawaii.””
Owner Testimonial ③｜K.T (Kanagawa, 50s)
Several years after purchasing a Hawaii condominium, I initially entrusted management to a different company. However, I wasn’t achieving the expected revenue, with frequent vacancy periods, and honestly wondered “”Is this really okay?”” I was confident in the property itself, so I felt there might be issues with the management approach and decided to change companies.
When switching to this management company, they thoroughly reviewed the management policy and pricing strategy from scratch. Beyond improving photos and descriptions, they carefully redefined the target guest demographic and developed promotions accordingly. I was impressed that they brought out attractions of the property that even I hadn’t noticed, making me feel “”they’re truly going to manage this property to its full potential.””
As a result, occupancy rates improved dramatically within just six months of switching, and revenue increased visibly. What made me even happier was that guest ratings improved, with more voices saying “”I want to stay again.”” I truly felt that trustworthy management enhances the property’s brand value.
I’m also greatly helped by the sincere and courteous service of all the staff. They regularly report operations status to me in Japan and respond quickly to even small questions or requests with flexibility, making it feel like “”another version of myself on-site”” is managing everything.
I now think of vacation rentals as both a means to utilize property value and a “”team effort”” undertaken with trustworthy partners. Meeting this management company became a major turning point in my Hawaii real estate investment.
Company Name：Blue Moment Vacation Hawai'i
Rep：Keiji Murotani
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